Terms of Service

Effective Date: December 12, 2025

Last Updated: December 12, 2025

Version: 1.0

Introduction & Acceptance

These Terms of Service (the "Terms") form a legally binding agreement between you (either an individual or the entity you represent) and Tech Legal oy (referred to as "AINIQ", "we", or "us"). The Terms govern your access to and use of the AINIQ application, website, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

You must be at least 16 years old to use AINIQ. If you are under 16, you may only use the Service with the involvement and consent of a parent or legal guardian. By using AINIQ, you represent that you meet this age requirement (or have obtained the necessary parental consent as required by your local law).

If you are using the Service on behalf of a company or other organization, you represent that you have the authority to bind that organization to these Terms. In that case, "you" refers to both you as an individual and the organization. The organization will be legally and financially responsible for your use of the Service.

For convenience, each section of these Terms begins with a short Key Takeaway summary in plain language. These summaries are provided to help you understand the Terms, but the Binding Legal Text in each section is what is legally binding. In the event of any conflict or ambiguity between a summary and the binding text, the binding text will control.

Company Information

The Service is operated by Tech Legal oy, a limited liability company ("osakeyhtiö") incorporated in Finland.

• Contracting Entity: Tech Legal oy
• Business ID (Y-tunnus): 3573359-7
• Domicile: Tampere, Finland
• Contact Email: ainiq@ainiq.app (for all legal and consumer notices)

A postal address is available upon written request to ainiq@ainiq.app.

Changes to These Terms

AINIQ may modify or update these Terms from time to time. When we do, we will revise the "lastUpdated" date at the top of this document. If we make material changes, we will make reasonable efforts to notify you (for example, by posting a notice on our website, or via email or an in-app notification). The updated Terms will be effective on the date specified in the notice or in the updated Terms themselves.

By continuing to use the Service after the effective date of updated Terms, you agree to the revised Terms. If you do not agree to a change or update, you must stop using the Service before the new Terms take effect. Always feel free to stop by this page periodically to ensure you're up to date on the latest version of our Terms.

Accounts and Responsibilities

Some features of the Service may require you to create an account.

Account Registration

When creating an account, you must provide a valid email address that you are authorized to use. You must not impersonate someone else or use an email that belongs to another person without authorization.

Privacy Recommendation: We strongly recommend you do not enter your real name into the Service. We also strongly recommend you do not use an email address that directly identifies you (e.g., firstname.lastname@...). Use an alias email you control if you prefer.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account. AINIQ uses passwordless "magic link" login, which meansaccess to your email equals access to your account. You are responsible for all activities that occur under your account. Do not share your account with others. If you suspect any unauthorized use of or access to your account, you must notify us immediately at ainiq@ainiq.app. AINIQ is not liable for any loss or damage arising from your failure to adequately safeguard your account or email access.

Account Use

You agree not to let anyone else access your account or do anything that might jeopardize the security of your account. We reserve the right to suspend or terminate your account (see Termination section) if we believe your account is being used in violation of these Terms or any applicable laws, or if information provided is false or misleading.

Privacy & Data Protection

Your privacy and the protection of your data are critical to us. Please review our Privacy Policy, which explains how we collect, use, and share information about you when you access or use the Service. By using the Service, you agree that AINIQ (Tech Legal oy) can use such data in accordance with our Privacy Policy.

Roles and Compliance

Tech Legal oy acts as the data controller for your account information and the data you provide to the Service, unless stated otherwise in specific agreements. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the EEA/UK and the California Consumer Privacy Act (CCPA/CPRA) for users in California. For detailed information on your rights and our data processing practices, please refer to the Privacy Policy.

User Responsibility for Data

You control the content and data you input into the Service. As stated in the "Permissible Use" section, you must not input prohibited sensitive data (such as health or biometric data) or personal data regarding third parties without a lawful basis and explicit permission. You are solely responsible for ensuring that your use of the Service and the data you provide complies with all applicable laws and regulations.

Subscriptions & Billing

Subscription Plans & Fees

AINIQ may offer services or features on a subscription basis (e.g., monthly or annual plans). By signing up for a paid subscription, you agree to pay the applicable subscription fees and any related charges (such as taxes or transaction fees) that may accrue in connection with your use of the Service. You authorize AINIQ (or our payment processor) to automatically charge your provided payment method for the subscription fees on a recurring basis, until you cancel as described below.

Billing Cycle & Auto-Renewal

Paid subscriptions automatically renew at the end of each billing cycle (for example, on a monthly or yearly basis) unless and until you cancel. This means that at the end of each billing period, we will automatically charge your payment method for the next period's subscription fees. You agree that your subscription will renew continuously until you cancel.

Free Trials

If AINIQ offers a free trial period for a subscription, we will inform you of the length of the trial and what will happen when the trial ends. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription and your provided payment method will be charged the applicable fee at the trial's end date. We may send you a reminder or notice about the impending end of a free trial, but this is not guaranteed. It is your responsibility to track the trial period if you do not wish to be charged.

Payment Method

You must provide a current, valid, accepted payment method (such as a credit card) when you sign up for a paid plan. You promise that you are authorized to use the provided payment method. You must keep your payment information up to date. If your payment method expires or is declined, you should update your account with a valid payment method. We may suspend or cancel your subscription if we cannot process your payment and you do not provide a timely alternative payment method.

Billing Statements

We may send you an email receipt or make available an electronic invoice for each billing cycle. It is your responsibility to review these charges. All fees are charged in U.S. dollars (unless otherwise stated for a specific plan).

Price Changes

AINIQ may change the price of subscriptions from time to time. If we increase the subscription fees or charges, we will give you advance notice of the change (for example, by emailing you or by providing notice through the Service). The new pricing will apply to the next billing cycle after the change takes effect. If you do not agree to a price change, you must cancel your subscription before the new price is applied; otherwise, your continued use of the Service after the price change takes effect constitutes your agreement to pay the new rate.

Taxes

Subscription fees and other charges do not include any taxes, levies, or duties (such as sales tax, VAT, or GST) that may be imposed by taxing authorities. You are responsible for paying any applicable taxes on your subscription or use of the Service (excluding taxes on AINIQ's income). If AINIQ is required to collect taxes, those taxes will be added to your billing amount.

Cancellation & Refunds

How to Cancel

You may cancel your subscription at any time. To cancel, you can log in to your AINIQ account settings and follow the instructions to cancel your subscription. If you need assistance, you may also contact us at support@ainiq.app with a clear request to cancel. We may provide additional cancellation methods as required by certain laws (for example, California law may allow cancellation via an online form or email). We will not require you to do anything unreasonable to cancel (no lengthy phone calls or unnecessary steps).

When Cancellation Takes Effect

If you cancel a paid subscription, your account will remain active at the paid level until the end of the current billing period that you've already paid for. After that, your subscription will not renew and will end. For example, if you cancel in the middle of a monthly subscription, you will retain access to paid features until the end of that monthly term, and then the subscription will end. You will not be billed for subsequent periods. Upon cancellation, we may downgrade your account to a free tier (if available) or restrict access to subscriber-only features.

Cancellation of Free Trials

If you cancel during a free trial period, your trial will end immediately or at the scheduled end of the trial (depending on our policies for that trial). In either case, you will not be charged after a proper trial cancellation. After cancellation, you may lose access to features that were available during the trial once the trial period expires.

No Refunds (General Rule)

All payments are non-refundable by default. This means that we do not provide refunds or credits for any unused time in your billing cycle if you decide to cancel mid-period, or for any fees you have already paid. For example, if you purchase a one-year subscription and decide to cancel after three months, you will not receive a refund for the remaining unused months (unless otherwise stated here or required by law).

Exceptions – When Refunds May Be Provided

While refunds are not guaranteed, we will honor any refund rights that you have under applicable law. For instance, certain jurisdictions may require a "cooling-off" period for subscriptions or allow refunds in specific cases. Additionally, at our sole discretion, we may provide a pro rata refund or credit in situations such as:

• If you experience a serious technical issue that was AINIQ's fault and that made the Service unusable for you for a prolonged period;
• If we terminate the Service or your subscription without cause (see the Termination section for details);
• Or other extenuating circumstances (evaluated on a case-by-case basis).

Billing Errors and Disputes

If you believe you were incorrectly billed or charged (for example, you were charged when you shouldn't have been, or the amount is wrong), please contact us at support@ainiq.app within 30 days of the charge. Provide details about the issue, and we will promptly investigate. If we find that you were charged in error, we will correct the mistake (which may include issuing a refund). This is in addition to any rights you may have with your bank or credit card issuer to dispute charges.

Effect of Account Deletion

If you choose to delete your AINIQ account entirely, this will be treated as a cancellation of your subscription as well. Note that deleting your account will remove your data from our active systems (per our Privacy Policy), and you will lose access to any content or information stored in your account. We will not provide refunds upon account deletion except as described above.

Permissible Use of the Service (Acceptable Use)

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not misuse or interfere with the Service. Examples of prohibited activities include, but are not limited to, the following:

• Illegal Activities: Do not use AINIQ for any purpose that violates any law or regulation. This includes, for example, engaging in fraud, trafficking in unlawful material, or conducting any kind of illegal activity.
• Harmful or Harassing Behavior: Do not use the Service to harass, threaten, bully, or harm others. Avoid content or behavior that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable. Hate speech, harassment, and discrimination have no place on AINIQ.
• Intellectual Property Infringement: Do not upload, post, or share any content to the Service that you do not have the right to use. This means do not violate others' intellectual property or proprietary rights (such as copyright, trademark, patent, trade secret, or privacy/publicity rights). For example, do not use AINIQ to distribute copyrighted materials unless you have permission.
• Spam and Unsolicited Use: Do not use the Service to transmit any unsolicited or unauthorized advertising or promotional content (spam). Mass messaging, auto-messaging, bots, or other automated use of the Service in a manner that could annoy or negatively affect other users is prohibited.
• Security Violations: Do not probe, scan, or test the vulnerability of any AINIQ system or network. Do not attempt to bypass or circumvent any security or authentication measures. Additionally, do not distribute viruses, malware, or any other harmful code through the Service or use the Service to facilitate any hacking or cracking activity.
• Interference with the Service: Do not disrupt or interfere with the operation of the Service or any servers or networks used by AINIQ. This includes not doing anything that imposes an unreasonable or disproportionately large load on our infrastructure (for example, launching a denial-of-service attack or excessively scraping content).
• Circumvention of Limits: Do not attempt to circumvent any content filtering, access restrictions, rate limits, or usage limits that we have implemented. For instance, if AINIQ limits the number of requests you can make to the AI in a minute, you should not use multiple accounts or other methods to bypass that limit.
• Unauthorized Commercial Use: The Service is for your personal or internal business use. Do not resell, rent, or lease the Service to third parties. You may not use the Service to operate a service bureau or otherwise use or exploit the Service for commercial purposes not expressly permitted by AINIQ. Also, do not misrepresent yourself as being endorsed by or affiliated with AINIQ.
• Sensitive Data / Special Categories of Personal Data (Prohibited): You are strictly prohibited from inputting or uploading "special categories of personal data" (as defined under GDPR and similar laws) into the Service. This includes, but is not limited to, data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person's sex life or sexual orientation. You must also not upload highly sensitive identifiers such as government-issued IDs, bank account credentials, full credit card numbers, or passwords. Furthermore, you must not upload personal data about third parties unless you have a valid lawful basis and explicit permission to do so. AINIQ reserves the right to remove or disable any such content and to suspend or terminate your account for violations. You bear full responsibility for any prohibited data you upload. For details on how we process data, please refer to our Privacy Policy.

Violating the above rules not only breaches these Terms but could also lead to suspension or termination of your account (see Termination section) and possibly legal action. AINIQ reserves the right to investigate any suspected violations and to cooperate with law enforcement in prosecuting users involved in unlawful activities.

Intellectual Property Rights

Ownership of AINIQ Materials

All rights, title, and interest in and to the Service (including but not limited to the software, algorithms, code, features, designs, text, graphics, logos, trademarks, and any AINIQ-generated content) are and will remain the exclusive property of AINIQ and its licensors. The Service is protected by copyright, trademark, trade secret, and other intellectual property laws. AINIQ reserves all rights in the Service and its content that are not expressly granted to you in these Terms. Subject to your compliance with these Terms, AINIQ grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal use or internal business use. You may not copy, modify, distribute, sell, or lease any part of our Service or included content, nor may you reverse engineer or attempt to extract the source code of the software, except to the extent that these restrictions are prohibited by law.

Your Content and License to AINIQ

You retain ownership of any User Content that you create, input, or upload to the Service. "User Content" means any text, images, data, or other material you provide to AINIQ (for example, content you might input when using the digital twin, prompts you give to the AI, or files you upload). AINIQ does not claim ownership of your User Content. However, in order to operate the Service, we need certain rights to your content. You grant AINIQ a worldwide, royalty-free, sub-licensable license to use, host, store, reproduce, modify, and create derivative works of your User Content solely for the purpose of operating, providing, and improving the Service, including for customer support, security and abuse prevention, enforcement of these Terms, and compliance with legal obligations and lawful requests. This means, for example, we have your permission to process your data to respond to your requests, to display information back to you, to back up your data, or to tweak our algorithms to better serve you. We will not use your content for any purpose outside the scope of providing the Service without your consent. This license to your User Content continues for as long as you use the Service and will terminate when you delete your content from the Service or delete your account (allowing for a reasonable period thereafter for backup removal), except to the extent your content has been shared with others as part of the Service and they have not deleted it.

User Representations and Warranties

You represent and warrant that: (i) you own or have the necessary rights to submit the User Content to the Service; (ii) your User Content does not infringe the intellectual property, privacy, publicity, or other rights of any third party; (iii) your User Content does not contain any prohibited sensitive or special-category data (as defined in the Acceptable Use section); and (iv) your User Content is not illegal, harmful, abusive, or otherwise in violation of the Acceptable Use section of these Terms.

Generated AI Output

The Service may generate content or outputs based on your inputs (for example, answers, images, text, or other material created by the AI — collectively, "AI Output"). AINIQ does not claim ownership of the AI Output that the Service generates for you. To the extent that any AI Output is subject to intellectual property rights, those rights will be deemed to be licensed to you by AINIQ on a perpetual, worldwide, royalty-free basis for any lawful use, so that you have the freedom to use the AI Output. In plain language, this means you can use, reproduce, modify, and share the AI Output from AINIQ for personal or commercial purposes (provided you comply with these Terms and applicable law). However, you acknowledge that:

• AI Output may not be unique. The AI may produce similar or identical outputs for AINIQ or other users. Other users may independently receive the same or similar output. You have no exclusive rights to any AI Output.
• AI Output may include or be derived from third-party content. Because the AI is trained on a broad range of data, it might inadvertently produce text or content that is similar to existing works or includes facts, phrases, or elements from third-party sources. AINIQ does not guarantee that AI Output will be free of third-party intellectual property or rights. You are responsible for how you use the AI Output, including ensuring that your use does not infringe any third-party rights and complies with all laws.
• No endorsement or verification. AI Output does not reflect AINIQ's views or advice, and AINIQ doesn't guarantee the truth or legality of the AI Output (see "AI Outputs and No Professional Advice" and "Disclaimers" sections for more on this). Use AI Output at your own risk, and verify content as necessary before you rely on it or publish it.

Feedback

If you choose to provide feedback, suggestions, or ideas to AINIQ (for example, suggestions for improvements, new features, or bug reports), you agree that AINIQ is free to use, share, and commercialize that feedback without any obligation to you. You grant AINIQ a perpetual, irrevocable, worldwide, royalty-free, sublicensable right to use and incorporate any feedback or suggestions you provide in any manner and for any purpose (including to improve the Service or develop new products and services) without any restriction or compensation to you. Please do not send us feedback that you consider confidential or that you expect to be compensated for.

Third-Party Content

The Service may include content provided by third parties (such as open source libraries, third-party APIs, or user-generated content). Third-party content may be subject to its own terms and licenses. Nothing in these Terms grants you rights to use third-party content outside of your authorized use of the Service. Similarly, these Terms do not limit AINIQ's rights and remedies in enforcing the intellectual property rights of third parties.

Remember: Except for the rights expressly granted to you in these Terms, AINIQ retains all rights to its intellectual property and the Service. Misusing AINIQ's IP or violating these provisions could result in termination of your account and may subject you to legal penalties.

AI Outputs and No Professional Advice

The Service provides AI-driven features that generate content in response to your queries and inputs. You acknowledge and agree that any information or content generated by the AI is provided for general informational and entertainment purposes only. Such AI-generated content is not professional advice and should not be relied upon as such. Specifically:

• No Professional Advice: AINIQ is not a lawyer, doctor, financial planner, or other licensed professional. Nothing the AI outputs is intended to constitute legal, medical, financial, or other professional advice. For example, if the AI provides an answer to a legal question, it is not a substitute for advice from a qualified attorney. If you have a health concern, you should consult a medical professional, not rely on an AI's output. Always seek the guidance of qualified professionals and do not disregard or delay seeking professional advice because of something you obtained from AINIQ.
• AI Limitations: You understand that the AI technology behind AINIQ has inherent limitations. The AI may sometimes produce incorrect, incomplete, or nonsensical answers. It might not fully understand your query, it might omit important details, or it could even "hallucinate" facts (i.e., make up information that is untrue). The AI might also reflect biases present in its training data or produce content that is inappropriate or offensive in some contexts. AINIQ does not guarantee the accuracy, truthfulness, or appropriateness of any AI-generated content. Use your own judgment when reviewing AI Output.
• No Guarantee of Outcomes: AINIQ makes no guarantee that the AI's suggestions, evaluations (such as reflective or psychological feedback), or outputs will be correct, reliable, or suitable for your situation. Any actions you take based on information from the Service are done at your own risk. For example, if the AI suggests a course of action (like a health regimen, financial decision, or course of study), you assume full responsibility for deciding whether to follow that suggestion, and AINIQ will not be liable if the outcome is not what you intended or if you suffer any loss or injury.
• User Responsibility: It is your responsibility to critically evaluate and verify the AI's output. Where appropriate, you should cross-check information with other sources. If you choose to share or implement content generated by the AI, do so cautiously and with awareness that others may rely on it too. You agree that you will not attempt to hold AINIQ liable for any harm or loss that may result from your reliance on or use of AI Output.
• Content Warnings: You understand that by using an AI service, you might be exposed to content that could be offensive, explicit, or otherwise objectionable. While AINIQ strives to use safety measures to prevent harmful outputs (and you agree not to seek inappropriate content per the Acceptable Use section), we cannot guarantee that the AI will never generate problematic content. If the AI produces content that is offensive or harmful, please report it to us so we can improve the system. However, AINIQ is not liable for content generated by the AI (to the extent permitted by law).

No Emergency Use / Crisis Disclaimer

The Service is not intended for use in emergencies or crisis situations. If you or someone else is in danger, experiencing a medical emergency, or having thoughts of self-harm, suicide, or violence, please call your local emergency services or seek qualified professional help immediately. The Service is not designed to provide crisis intervention, medical diagnosis, or treatment, and AINIQ assumes no liability for any such use.

Disclaimer of Warranties

AINIQ PROVIDES THE SERVICE "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT ANY WARRANTY OF ANY KIND. To the maximum extent permitted by law, AINIQ and its affiliates, suppliers, and partners disclaim any and all warranties and conditions, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that may arise out of course of dealing or course of performance.

AINIQ does not warrant that the Service will meet your requirements or expectations, that the Service will be available on an uninterrupted, secure, or error-free basis, or that results obtained from using the Service will be accurate or reliable. We do not guarantee that every defect or error will be corrected, or that the Service will be free of viruses or other harmful components.

Any content or information obtained through AINIQ (including AI Output) is obtained at your own discretion and risk. No advice or information (whether oral or written) obtained from AINIQ or through the Service shall create any warranty not expressly stated in these Terms.

Some jurisdictions do not allow the exclusion of certain warranties. For example, if you are a consumer, you may have statutory rights (such as certain warranties about the quality or fitness of products/services) that cannot be waived. Nothing in these Terms is intended to affect those rights if they are applicable. In such cases, the disclaimers above apply to the fullest extent permitted by law.

In summary, you use the AINIQ Service at your own risk. We are providing a cutting-edge AI service and while we strive for quality and accuracy, there is no guarantee that things will always work perfectly. Please use your best judgment and caution when relying on our Service.

Limitation of Liability

To the fullest extent permitted by law, in no event will AINIQ or its parent company, affiliates, officers, employees, agents, partners, or licensors be liable to you for any indirect, incidental, special, consequential, or punitive damages whatsoever. This includes, without limitation, damages for lost profits, lost savings or revenue, lost data, loss of use, loss of goodwill, business interruption, or any other intangible losses arising out of or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

In addition, to the fullest extent permitted by law, AINIQ's total liability to you for all claims, in the aggregate, will not exceed the amount (if any) that you have paid to us for the Service in the 12 months immediately prior to the event giving rise to the liability (for example, the date you notify us of the claim), or USD $100.00, whichever is greater. If you have not paid anything to AINIQ in the last 12 months, our total liability to you for any and all claims is capped at $100.

This limitation of liability applies to any theory of liability, whether based on warranty, contract, statute, tort (including negligence), or otherwise, and whether or not AINIQ has been informed of the possibility of such damage.

Exceptions: Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations and exclusions may not apply to you to the extent prohibited by law. In particular, we do not seek to exclude liability for gross negligence, willful misconduct, or fraud, or for death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited by law. However, to the extent we are allowed to limit such liability, we do so and any required liability that cannot be fully disclaimed is limited to the smallest amount permissible under law.

You acknowledge that AINIQ is offering the Service in reliance on the warranty disclaimers and liability limitations above, and that these provisions form an essential basis of the bargain between you and AINIQ. You agree that the above limitations of liability are reasonable.

Indemnification

You agree to indemnify, defend, and hold harmless Tech Legal oy (d/b/a AINIQ) and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to: (i) your User Content; (ii) your violation of these Terms; (iii) your unlawful use of the Service; (iv) your infringement or violation of any intellectual property, privacy, or other rights of a third party; (v) your upload or submission of prohibited sensitive or special-category data; or (vi) any reliance by a third party on Outputs you publish or share.

AINIQ reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with AINIQ in asserting any available defenses. You agree not to settle any matter without the prior written consent of AINIQ if the settlement imposes any obligation or liability on AINIQ.

Consumer Law Exception: This indemnity does not apply to the extent prohibited by mandatory consumer law in your jurisdiction.

Dispute Resolution & Arbitration

Please read this section carefully. It affects your rights by requiring arbitration of disputes and waiving certain rights, including the right to a jury trial and the right to participate in a class action.

Informal Resolution

We want to address your concerns without needing a formal legal case. Before filing a claim against AINIQ, you agree to try to resolve the dispute informally by sending a notice of dispute via email to ainiq@ainiq.app. The notice must include your name, account email, and a description of the dispute. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 30 days of submission, you or AINIQ may bring a formal proceeding. (This informal resolution step does not apply to claims for injunctive relief or small claims court cases.)

Agreement to Arbitrate

You and AINIQ agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Service shall be resolved by binding arbitration, except for the specific exceptions stated below. This includes disputes about the validity, enforceability, or scope of this Dispute Resolution & Arbitration section.

Arbitration Process

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or JAMS under its Streamlined Arbitration Rules and Procedures, if AAA is unavailable). The arbitrator will be selected by the administrator (AAA or JAMS) in accordance with their rules. The arbitration will be conducted in English. Unless you and AINIQ agree otherwise, the arbitration will be conducted remotely (via video conference, telephone, or written submissions) and will not require personal appearances. If an in-person hearing is required by the arbitrator, it will take place in a location reasonably convenient to you. Payment of all filing, administration, and arbitrator fees will be governed by the administrator's rules. If you are a consumer, AINIQ will pay for such fees to the extent required by the administrator's rules to ensure the arbitration is not cost-prohibitive compared to litigation.

The arbitrator will follow the applicable substantive law to adjudicate the dispute, honor claims of privilege recognized at law, and may award any individual relief that a court of competent jurisdiction could award under law. The arbitrator will provide a brief written explanation of the decision if requested by either party. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court with proper jurisdiction.

Class Action Waiver

You and AINIQ agree to resolve disputes on an individual basis. Neither you nor AINIQ will participate in a class action or class-wide arbitration for any claims covered by this arbitration agreement. This means:

• You cannot bring a claim as a plaintiff or class member in a class, consolidated, or representative action.
• The arbitrator may not consolidate the claims of multiple parties into one proceeding; the arbitrator can only hear individual claims and does not have authority to hear any class or representative action.

By agreeing to these Terms, you are waiving your right to participate in a class action against AINIQ.

Waiver of Jury Trial

If for any reason a claim proceeds in court rather than arbitration, you and AINIQ each waive any right to a jury trial. (That is, a judge will decide the case, not a jury.) You also agree that, to the extent permissible by law, any court proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Exceptions to Arbitration

While our goal is to resolve all disputes through arbitration, there are a few narrow exceptions:

• Small Claims: Either party has the right to bring an individual claim in small claims court (or an equivalent court for minor disputes) if the claim is within that court's jurisdictional limits. If a claim is filed in small claims court, it will remain there and not be removed to arbitration as long as it is pursued on an individual basis.
• Intellectual Property and Injunctive Relief: Notwithstanding the foregoing arbitration agreement, either party may seek temporary injunctive relief (for example, a temporary restraining order or preliminary injunction) in a court of competent jurisdiction for disputes relating to intellectual property rights (such as trademarks, trade dress, copyrights, patents, or trade secrets) or unauthorized use or abuse of the Service. Once such request for interim relief is addressed, the underlying dispute shall be subject to arbitration if not otherwise resolved.
• Opt-Out Right: You may opt out of the arbitration and class action waiver provisions in this section by sending written notice to AINIQ within 30 days of first accepting these Terms. The opt-out notice must be sent via email to ainiq@ainiq.app from the email address associated with your account. The notice must include a clear statement that you choose to opt out of arbitration. If you opt out, disputes will be resolved in court as provided in the Governing Law section. If you do not opt out within 30 days of your initial acceptance of these Terms, you will be bound by this arbitration agreement.

EU/EEA/UK Consumer Exception

If you are a consumer resident in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK), the mandatory arbitration provisions and class action waiver in this section do not apply to you. You may bring a claim in the competent courts of your country of residence, and you retain all mandatory consumer protection rights under local law.

Arbitration Finality

Any arbitration under these Terms shall be confidential, and neither you nor AINIQ may disclose the existence, content, or results of any arbitration, except as may be required by law or to enforce the award. The arbitrator's award shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.

Severability of Arbitration Terms

If any part of this Dispute Resolution & Arbitration section is found unenforceable (for instance, if the class action waiver is ruled illegal or unenforceable in a particular case), the unenforceable portion shall be severed, and the remainder of the arbitration terms shall remain in full effect. However, if the class action waiver is deemed invalid or unenforceable, then the entirety of the arbitration agreement shall be null and void for that proceeding, and the dispute will proceed in court (subject to the waiver of jury trial and governing law provisions).

By agreeing to these Terms, you acknowledge that you have read and understood this arbitration agreement, and that you understand you are giving up the right to a trial by jury and the right to participate in a class action for covered disputes.

Governing Law

Governing Law

Except to the extent otherwise provided by applicable law (such as certain consumer protection laws that may mandate the application of the law of your state or country of residence), these Terms and any dispute or claim arising out of or in connection with these Terms or the Service shall be governed by the laws of the State of California, USA, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

Jurisdiction and Venue

Subject to the Dispute Resolution & Arbitration section above (which may require most disputes to be handled via arbitration), in the event that you and AINIQ end up in court for a dispute arising out of or relating to these Terms or the Service, both you and AINIQ agree to the exclusive jurisdiction of the state and federal courts located within the State of California. You and AINIQ consent to personal jurisdiction in California and waive any objections regarding inconvenient forum or jurisdiction for such courts. In other words, if any lawsuit is permitted under these Terms, the dispute will be resolved in a court located in California (most likely in the county where AINIQ's operations are based, such as San Francisco or another relevant county in California).

Local Law Provisions

We recognize that various laws might apply to you as a consumer depending on where you live. If you are a consumer residing outside of California (for example, in another state or country), you may have certain mandatory rights or protections under local law that apply regardless of what is stated in these Terms. Nothing in these Terms is intended to limit your rights under those laws when applicable.

In summary, while California law predominantly governs these Terms, we respect that you might have additional rights or remedies under your local laws if those laws say they cannot be waived or overridden by a contract like this.

Termination

Your Right to Terminate

You are free to stop using the Service at any time. You may terminate your own account by using any account deletion function provided in the Service or by contacting us to request deletion. (Please refer to our Privacy Policy for details on data deletion and retention.) Termination of your account will typically be effective within a reasonable time after we receive your request, and you will lose access to your account and data (so please back up any data you wish to retain before terminating your account).

Our Right to Terminate or Suspend

We reserve the right to suspend or terminate your access to the Service (in whole or in part) or deactivate your account, at our discretion, at any time, with or without notice, for any legitimate reason, including, but not limited to, the following:

• If you breach or violate any provision of these Terms or any other policies that are applicable to you (for example, the Acceptable Use rules or payment obligations).
• If we suspect that you are engaging in fraudulent, misleading, or illegal activities in connection with your use of the Service.
• If you are abusing the Service or other users — for instance, by harassing others, spamming, attempting to hack or manipulate the Service, or otherwise using the Service in a manner that could harm AINIQ, other users, or third parties.
• If your use of the Service poses a security risk to us or to other users, or if it could subject AINIQ to liability.
• If we discontinue the Service entirely, or if we have a business or technical reason to end the Service or your account (for example, if we determine to cease operations, or if you have been inactive for an extended period, or for account maintenance reasons).
• For any other reason in our sole discretion. (We will generally try to be fair and provide notice if feasible, but we explicitly reserve the right to terminate or restrict accounts in our sole judgment.)

If we suspend your account, you will not be allowed to use the Service (or certain parts of it) during the suspension period. If we terminate your account, your right to access or use the Service will immediately cease. We may also remove or delete any content or data associated with your account (except to the extent we are required or permitted to retain it by law or as outlined in our Privacy Policy).

After Termination

Upon any termination of this agreement (whether by you or by us), the following will occur:

• License Ends: Your license to use the Service will end, and you must immediately stop using the Service. You should delete or uninstall any local software or applications of AINIQ from your devices.
• Data Deletion: We may permanently delete your User Content and data associated with your account after termination. It is your responsibility to save any information you need prior to terminating your account. (Refer to the Privacy Policy for information on how long we may retain data following termination and how you can request deletion.)
• No Access: You will lose access to any areas of the Service that required an account. Any personalization, settings, or content saved in your account will no longer be retrievable.
• Fees: If your account is terminated by us due to your violation of these Terms or any law, you will not be entitled to any refunds for subscriptions or unused services, and we may charge you for any fees due through the date of termination. If we terminate your account without cause (for example, if we decide to discontinue the Service entirely, not due to any wrongdoing on your part), we will refund any prepaid fees on a pro-rata basis for the remaining portion of your subscription term that you will not be able to use.
• Continued Liability: Termination does not relieve you of any obligation to pay any outstanding fees or charges owed to AINIQ.
• Surviving Terms: Even after termination, certain sections of these Terms will continue to remain in effect by their nature. This includes, but is not limited to, the sections on Intellectual Property Rights, AI Outputs and No Professional Advice, Disclaimer of Warranties, Limitation of Liability, Dispute Resolution & Arbitration, Governing Law, Miscellaneous, and any other provisions that are intended to survive termination.

AINIQ will not be liable to you or any third-party for termination of your account or access to the Service under this section, except to the extent expressly provided in the refund exception above.

If you believe your account was terminated or suspended in error, you may contact our support to provide an explanation and we may review the decision (at our sole discretion). However, please note that in many cases such decisions are final.

Miscellaneous

Entire Agreement

These Terms, together with any other legal notices or guidelines that AINIQ has incorporated by reference (such as our Privacy Policy or any additional service-specific terms), constitute the entire agreement between you and AINIQ concerning the Service. They supersede any prior or contemporaneous understandings and agreements, whether written or oral, regarding the Service. No oral or written information or advice given by any party shall create any additional obligations or warranty beyond those expressly stated in these Terms.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect. The invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent allowed by law (or, if it cannot be modified, it will be severed from these Terms) and the rest of the Terms shall continue unchanged.

No Waiver

AINIQ's failure or delay to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of AINIQ. Even if we forgive one breach of these Terms, it doesn't mean we will automatically forgive any future breaches – each situation is handled individually.

Assignment

You may not assign or transfer these Terms (or any of your rights or obligations hereunder) to anyone else without our prior written consent. For example, you cannot transfer your account to someone else or take your rights to use the Service and give them to another person or entity. AINIQ may assign or transfer these Terms (or our rights and obligations) to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, or by operation of law or otherwise. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

Relationship of Parties

You and AINIQ are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between us. Neither party has the authority to bind or act on behalf of the other in any way.

Headings and Summaries

Section headings and the brief Key Takeaway summaries at the beginning of each section are provided for convenience and readability only. They do not define or limit the scope of any provision. In case of any ambiguity or inconsistency between a heading/summary and the corresponding provision, the full provision (Binding Legal Text) will govern.

No Third-Party Beneficiaries

These Terms are solely for the benefit of you and AINIQ. Except as expressly provided in these Terms, no other person or entity shall be a third-party beneficiary to these Terms.

Notices

We may provide you with notices, including those regarding changes to these Terms or other important updates, by email, regular mail, postings within the Service, or other legally acceptable means. Notices emailed to you will be considered given and received as of the transmission date. If you need to give notice to us, you can do so as outlined in the Contact section below.

Force Majeure

AINIQ will not be liable for any failure or delay in our performance under these Terms due to any cause beyond our reasonable control, such as natural disasters, acts of government, war, civil disturbance, strikes, fires, pandemics, or interruptions in internet or telecommunications services.

Survival

All provisions of these Terms that by their nature should survive termination (including, without limitation, provisions on Intellectual Property, Indemnification (if any), Disclaimers, Limitation of Liability, Dispute Resolution, Governing Law, and Miscellaneous) shall survive the termination of your use of the Service or any termination of these Terms.

This Miscellaneous section may seem dense, but it ensures the longevity and integrity of our agreement with you, even if parts of it are challenged or if circumstances change.

Contact Information

If you have any questions, concerns, or comments about these Terms or the Service, or if you need to provide any notice to AINIQ under these Terms, please contact us:

• Email: You can reach out to us by email at ainiq@ainiq.app. This is the preferred and quickest method for most inquiries and communications.
• Contact Form: Alternatively, you may use the contact form provided on our website (if available) to send us a message.

When you contact us, please include sufficient information for us to identify your account (if applicable) and address your concerns. For example, use the email associated with your AINIQ account and include a subject line referencing the issue (such as "Question about Terms of Service").

Official Notices

Any legal notices or claims under these Terms (such as a notice of dispute for arbitration) must be sent via email.

• Send notices to ainiq@ainiq.app from the email associated with your account.
• Include subject line: "LEGAL NOTICE – [topic]".
• Notices are deemed received 24 hours after sending unless bounced.

We value open communication with our users. Please do not hesitate to contact us if you have any questions about these Terms or any other aspect of the Service. We're here to help and ensure that your experience with AINIQ is positive.

Thank you for taking the time to read our Terms of Service. We know it's a lot of information, but it's important. By using AINIQ, you're agreeing to these rules, and we believe that clear terms help create trust and transparency. Happy exploring with your digital twin!