12-Month Satisfaction Guarantee

Effective Date: January 3, 2026

Last Updated: February 8, 2026

1. Overview

AINIQ offers a 12-Month Satisfaction Guarantee ("Guarantee") to eligible paid subscribers. If you remain on a qualifying paid plan for 12 consecutive months, meet the engagement requirements described below, and are still not satisfied with the Service, you may request a full refund of your subscription fees during a limited refund window.

This Guarantee is subject to these terms and the AINIQ Terms of Service. In case of conflict, these Guarantee terms take precedence regarding refund eligibility under this program.

2. Eligible Plans

The Guarantee applies to the following paid subscription plans purchased through Stripe:

• Annual Plan — A single 12-month billing cycle qualifies as the full guarantee period.
• Monthly Plan — You must maintain an active monthly subscription for at least 12 consecutive months without interruption. A gap of more than 72 hours between billing periods will break your consecutive streak.

Free plans, trial periods, and promotional subscriptions do not count toward the Guarantee unless they convert to a qualifying paid plan.

3. Engagement Requirements

To qualify for the Guarantee, you must demonstrate regular and meaningful use of AINIQ during your 12-month qualifying period. All of the following requirements must be met:

3.1 Login Days

You must log in to AINIQ on at least 330 unique days out of approximately 365 days during your qualifying period. A "login day" is any calendar day (UTC) on which your account registers an authenticated session.

3.2 Messages Sent

You must send at least 330 messages to your digital twin during the qualifying period. Only user-to-twin messages count; system messages, automated replies, and twin-to-user messages do not count toward this requirement.

3.3 Core Surveys

You must complete the required onboarding surveys before the end of your qualifying period. The current required surveys are:

• Onboarding Baseline Survey — completed during initial setup
• Profile Basics Survey — completed as part of your twin profile

AINIQ may update the list of required surveys. Any changes will be communicated via your account settings and will apply only to new qualifying periods.

4. Refund Window

If you meet all eligibility and engagement requirements, a 7-day refund window opens at the end of your 12-month qualifying period:

• Window opens: The day your 12-month qualifying period ends.
• Window closes: 7 calendar days after the window opens.

If you do not submit a refund request within the 7-day window, the Guarantee for that qualifying period expires automatically. You may become eligible for a new guarantee period if you continue your subscription.

5. Requesting a Refund

To request a refund under the Guarantee:

1. Go to Settings → Guarantee Status in your AINIQ account.
2. Verify that your eligibility status shows all requirements as met and the refund window is open.
3. Click "Request Refund" and confirm your request.
4. Optionally provide feedback about why you are not satisfied. This helps us improve but does not affect your eligibility.

Refund requests are reviewed and validated automatically against the Guarantee requirements. If approved, the refund will be processed to your original payment method via Stripe. Processing times depend on your bank or card issuer but typically take 5–10 business days.

6. Limitations & Exclusions

6.1 One Request Per Period

You may submit only one refund request per qualifying period. If your request is denied (for example, because requirements were not fully met), you cannot resubmit for the same period.

6.2 Apple & Google Purchases

Subscriptions purchased through the Apple App Store or Google Play Store are not eligible for refunds processed by AINIQ. If you purchased via these platforms, please contact the respective platform to request a refund according to their policies.

6.3 Chargebacks & Disputes

If any invoice associated with your subscription has a recorded chargeback or payment dispute, your refund request under this Guarantee will be automatically denied. Resolved disputes may be reconsidered at AINIQ's discretion.

6.4 Account Standing

Your account must be in good standing. If your account has been suspended or terminated for violating the Acceptable Use Policy, you are not eligible for a refund under this Guarantee.

7. Tracking Your Progress

You can monitor your Guarantee eligibility at any time by visiting Settings → Guarantee Status in your AINIQ account. The status card displays:

• Your subscription qualifying period and plan type
• Login days progress (out of 330 required)
• Messages sent progress (out of 330 required)
• Core survey completion status
• Refund window dates (when applicable)

8. Changes to This Guarantee

AINIQ reserves the right to modify or discontinue this Guarantee at any time. Changes will not affect users who are already in an active qualifying period — their existing terms will be honored through the end of that period. We will notify users of material changes through the Service.

9. Contact

If you have questions about the Guarantee or need assistance with a refund request, contact us at ainiq@ainiq.app.

This Satisfaction Guarantee is part of the AINIQ Service. All other Terms of Service apply.